Frequently Asked Questions

We know you may have some questions before committing to your purchase or donations. If you can’t find your answer in the frequently asked questions below, please feel free to contact us.

How much does shipping cost?

FREE Standard Shipping for all orders $100.00 and over

Standard Shipping: $9.95
Express Shipping: $14.95

Donations alone does not incur any shipping cost

How long will it take to receive my orders?

We shipping from our Office in Geelong, Victoria, Australia. 3220. Any orders received before 2:00pm will be packed and shipped same day?

Service Delivery speed Coverage
Standard Shipping Delivery in 2 or more business days after posting Covers all of Australia.Sending to same state:Metro – up to 2 business daysCountry – up to 5 business daysSending interstate:Metro – up to 3-6 business days, depending on lodgement and destination pointsCountry – Please ask at your local Post Office
Express Shipping Next business day delivery Covers 80% of Australian business addresses, private addresses and Post Office Boxes.Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by Australia Post Next Day Guarantee.

How do I put Neverland of my Phone?

Unfortunately Apple, Google or Samsung etc. wont allow direct download to Music library. So you must first download Neverland to Computer, add to your favourite music player and then sync to your device. There are so many modals and versions of software we can only direct you to visit Apple or Google for further support.

My Download said it has expired what do I do next?

Don’t worry, you can alway access your account dashoard and download again. If you have forgotten your password, please rest password to get access to Downloads.

What methods of payment do you accept?

We Currently accept all major Credit Cards (Visa, MasterCard and American Express) including *Apple Pay for Supported Devices.

*  You will need to have a payment method from a supported bank or payment card provider, please see the Apple Pay support page for more details, along with a compatible Apple device.

What Countries do you deliver too?

Currently we only Ship Items to Australian Addresses. If you really want to purchase somethimg please contact us and we will try an facilitate your request.

I did not receive a confirmation email. What shall I do?

First check your Junk Mail, if you still can’t see your confirmation email it maybe entered incorrectly (We have all done it). Not to worry, just contact us and we will do our best to help you.

We will ask for your name, items ordered and postcode for delivery. Once we can identify your order we will be more than happy to re-send your invoice.

I am still waiting for my item to arrive. What shall I do?

We currently don’t have tracking codes on our Parcel Post and is something we are looking into. Not to worry, just contact us and we will do our best to help you.

We will ask for your name, items ordered and postcode for delivery. Once we can identify your order we will be more than happy to provide an idea of fulfillment and delivery status.

If you created an Account with us, you can always view Order History in Account Dashboard too. Here you will see the current state of your order.

Is it safe to shop on your website?

We use Secure Sockets Layer (SSL) and Transport Layer security (TLS ) are protocols that provide secure communications over a computer network or link on our website.

This means that when using SSL/TLS you can be confident that

  • No one has read your message
  • No one has changed your message
  • You are communicating with the intended person (River’s Gift)

You can see the padlock in the top, left of web-address to see our Secure Certificate credentials.

How does my purchase or donation help River’s Gift in Stamping Out SIDS?

Your purchase contributes towards the delivery of River’s Gift’s three (3) main organisational objectives:

  1. Funding world leading SIDS research
  2. Funding Safe Sleep Education to expectant parents, newborn parents, grandparents, health professionals and childcare workers
  3. Heightening awareness in community of the prevalence of Sudden and Unexpected Death in Infancy, including SIDS. With active research and educational programs in place, your purchase helps make a real difference!

With the support and generosity of our partners, sponsors, event attendees and donors, River’s Gift are able to continue funding vital SIDS research & safe sleep education… We’re Stamping Out SIDS and fatal sleeping accidents.

River’s Gift haves transformed into a globally recognised charity brand, with thousands of supporters worldwide, and this has only been made possible with the incredible support of community.

Can I manage my Subscription renewals?

When you checkout with a subscription we will automatically create an account for you and send you a password. Please free to change this password if you like.

All Subscriptions can be managed in the Account Dashboard. You can upgrade and downgrade your subscription any anytime.

When prorating prices for upgrades or downgrades, two pricing mechanisms may be used to adjust any unrealized value of the current subscription:

  • first payment date: date on which the first recurring payment is charged for the new subscription; and
  • gap payment: an amount charged at the time the subscription is changed, plus any signup fee.

Whether a subscription is more expensive, cheaper or the same price is determined on a daily basis not on an absolute basis. For example, a $20 per month subscription is more expensive than a $200 per year subscription, which costs only $0.54 per day.

How can I get involved with River's Gift?

Fellow bereaved families – If you have experienced the loss of a child suddenly and unexpectedly in sleep, we warmly encourage you to become a part of our “Unite” program. Our program provides a supportive platform upon which you can honour your child in a variety of ways, including hosting a fundraising event and/or by creating an online fundraising page. You will be provided with your own customised River’s Gift “Unite” logo and be provided with ongoing fundraising support.

Become a Corporate Sponsor – Whether it be at our Geelong or Brisbane Gala Ball’s, our Golf Day, our biennial trek (Kokoda/Nepal/Mt Kilamanjaro) or any one of our array of events, the opportunities for businesses to get on board as a sponsor are endless!

Run Training Programs – Become a part of the 12-16 week River’s Gift run training programs (Jan-Feb) in either Geelong or Ballarat, in preparation for the Great Ocean Road Running Festival in May each year.

Create your own fundraiser – Morning Tea’s, Dress down days at work, or even just a fundraising night in with friends…with so many ways to fundraise, the  choice is yours! To create your online fundraising page, head to GiveNow and create your personalised page today.

Volunteer – Volunteer hours are precious and always in great demand. Register your interest today by submitting your volunteer enquiry form.

Head to our Online Shop – with numerous items of merchandise, alarm based sleep monitors and our downloadable anthem, purchasing through our shop is an easy way to pledge and showcase your support for our cause.

Share the love – Share our messages through your social media channels and become an advocate for SIDS awareness, safe sleep practice and our message of HOPE for a world without SIDS.